To Our Customers in the United States

Due to recent regulatory changes under the Presidential Executive Order, EMS and UPS have suspended all commercial deliveries to the United States. Alternatively, we will use another courier to ship swords to the US. as long as we can. We stay catcthing up with the latest news on the shipping situation.

Until now, we have generally covered the shipping costs for parcels sent to the U.S. However, as the alternative shipping methods are considerably more expensive, we must kindly ask our customers to bear part of the shipping costs.

We sincerely appreciate your understanding and continued support.

(2025.19th.Oct updated)

About the insurance of the delivery

Thank you always, loyal customers.
Today we want to inform you the conditions of “insurance” for the parcels.
This is very important and please read this carefully.

First of all, the limit amounts which will be covered by the insurance are…
-EMS 2,000,000JPY
-UPS 50,000USD(only the US)(1st August.2025)
Please note that the limit amount differs significantly depending on the shipping method we will use, in other words, depending on where you live and what you buy.

Secondly, we want to make clear how to claim the damage.
Most importantly, the claim against damage has to be made at the time of delivery. Please be present at the time of delivery and please confirm the contents first. If you don’t, it will be very difficult to get the cover for the damage even if we open a claim from Japan.

Thirdly,please be aware that import duties, taxes, and any applicable customs charges may be imposed by your country’s customs authorities.
These fees are not included in the total price and are the sole responsibility of the buyer.
As the world is rapidly changing, we are not grasp all the lates situation, especially on import tax.
We recommend checking with your local customs office in advance.

Finally, about the lost cases.
If the item is lost after the parcel goes through the customs, it is simple. We open a claim and after the research, the full amount which is covered by insurance will be paid.
If the item is lost in the customs, it will be a little bit complicated. They have too many parcels in the customs, the situation is always chaotic there and they have no precise control over each parcel. So they will definitely answer “the item is not in the customs” even though we make a claim. There are rules for the lost cases inside the customs, depending on the countries. You have to check the rule, and we will open a claim at the same time from Japan. In the rule, they fix the term for research. After the certain term, they will finally search for the parcels. The customs will answer about the rules when you make an inquiry.

We have already added this to our Terms and Conditions on Purchase at Aoi-Art Online Shop, please note that you agree to be bound by the terms and conditions when you purchase our items.
(1st August.2025)